What is it?
A contracted, remotely delivered, management and/or support service for Citrix XenApp and XenDesktop server farms, offering a choice of four service levels, at very appealing prices.
It is focused on the needs of operational IT leaders, needing to provide a reliable service to users, and IT budget holders (and Finance Directors), wanting a fixed-cost management service.
Why use it?
Citrix XenApp and XenDesktop are powerful, enterprise class solutions but they also require regular maintenance, updates and proactive management to maintain optimum performance. However, management mistakes and changes, such as new applications, have the potential to disrupt the performance of hundreds or even thousands of users.
eSkyIT® Citrix Management and Support service will help you to ensure that your Citrix environment delivers consistent, high performance access every day. It can operate either to provide specialist support to your existing service delivery team or to out-task a hard-to-maintain skill-set. It can be delivered for either on-premise or externally hosted/cloud environments.
There is a choice of four service levels and a range of optional extras so you can tailor a service to meet your specific needs.