eSky IT Service Portfolio

          Service Name

                                                    Description

          Citrix Services

     (New  Environment)

   Products:

  Citrix XenApp and XenDesktop, Netscaler, XenMobile and Sharefile

        - Design, deploy, and manage new Citrix Environment to meet the needs of the Customer.

     Citrix Health check     (Existing Environment)

  Products:

  Citrix XenApp and XenDesktop, Netscaler, XenMobile and Sharefile

         - Provide a comprehensive infrastructure review in an effort to identify any areas of weakness/gaps that can be improved.

         - Complete an assessment of the current XenApp and XenDesktop environment;  evaluating the technical infrastructure and business processes as they relate to successfully delivering applications using Citrix solutions.

         - Analyze findings, identify risks and success factors.

         - Document and present memorandum of key-findings.

    Citrix Custom Training

  Products:

  Citrix XenApp and XenDesktop, Netscaler, XenMobile and Sharefile

        - Provide a comprehensive custom training based on the customer requirements for one Citrix Product or Mixed Citrix Products.

        - Provide required LABs based on the approved course topics.

        - Provide required Documentation based on the approved course topics.

   COMMVAULT Services

      (New Environment)

  Products: 

  COMMVAULT DATA MANAGEMRNT

        - Design, deploy, and manage new COMMVAULT Environment to meet the needs of the Customer.

  COMMVAULT Health Check

   (Existing Environment)

  Products:

  COMMVAULT DATA MANAGEMRNT (Backup, Archiving and Replication)

       - Understand your environment and provide guidance on the current best practices for configuring and managing a COMMVAULT environment.

       - Review your COMMVAULT Infrastructure and provide solid, actionable recommendations to optimize your COMMVAULT environment.

       - Analyze findings, identify risks and success factors.

       - Document and present memorandum of key-findings.

     COMMVAULT      Custom Training

       - Provide a comprehensive custom training based on the customer requirements for COMMVAULT Features.

       - Provide required LABs based on the approved course topics.

       - Provide required Documentation based on the approved course topics.

   Nutanix Services

  Products:

  Nutanix Series

       - Designing, Installing and Imaging the Nutanix block with the hypervisor.

       - Configure Nutanix Cluster with the hypervisor Cluster based on the best practice.

       - Hands on Training to operate the Nutanix environment.

       - Converting and Migration from the Existing Infrastructure to the Nutanix environment.

   Nutanix Custom Training

       - Provide a comprehensive custom training based on the customer requirements for Nutanix Features.

       - Provide required LABs based on the approved course topics.

       - Provide required Documentation based on the approved course topics.

      FortiNet Services 

  Products:

  FortiGate, Manager, Analyzer, Sandbox, FortiClient and FortiNAC

      - Design, deploy and manage security solutions that protect your network, users, and data from continually evolving threats.

      - Enables security consolidation and delivers a simplified, end-to-end security infrastructure

    Network Services

  Products:

  CISCO, Juniper, Ruckus and Lenovo

      - Design, deploy and manage Network solutions

   Resident Engineer

  Network, Security, Virtualization and Infrastructure Engineer

      - Manage, operate and monitor the existing environment.

      - Build the documentation of the existing environment.

  Service Level Agreement

  For all the above products

      - 5x8 or 24/7 SLA.

      - Provide consistent IT service support and delivery.

      - The following Services are covered by SLA Agreement;

      - Manned telephone support

      - Monitored email support

      - Remote assistance using Remote tools

      - Planned or Emergency Onsite assistance